Case Study: Recruiting a Desktop Support Team on Short Notice
This case study showcases Seidon's collaboration with a prominent customer experience and business process outsourcing (BPO) firm in the United States. We rapidly assembled a remote team of tier 1 and tier 2 desktop support professionals to assist a major government agency under the Department of Homeland Security.
This client turned to us for our expertise in providing large numbers of skilled IT professionals quickly.
Problem
Our client needed to recruit, train, and onboard a substantial team of tier 1 and tier 2 desktop support professionals within three weeks to fulfill their government contract. Budget constraints and the need to ship out IT equipment to the homes of all contingent workers nationwide added to the challenge.
With limited in-house resources, our client sought our assistance to manage the hiring process.
Solution
We adapted our resources and collaborated with the client to comprehend their precise needs and requirements.
A tailored recruiting and onboarding plan was developed to efficiently identify and interview suitable candidates.
To meet the client's speed and volume demands, we coordinated internally, working around the clock. Daily checkpoints with the client ensured constant progress monitoring.
We provided the flexibility to contract our resources temporarily, with the option for the client to convert them into full-time employees. This allowed the client to retain the intellectual property if desired, fostering a mutual understanding through consistent communication.
Results
We recruited and onboarded a team of 42 contractors in a three-week period, covering roles such as:
At-Home Service Desk,
Global Service Desk,
Service Desk Team Lead,
Tier 1-3 Technicians,
Change Management, and
Incident Response.
100% Retention Rate
65% of contractors were converted into full-time employees, while the remaining 35% continued as contractors until project completion – a 100% retention rate.
We adhered to the budget constraints of our client and met their requirements.
Discussion
Hiring a New Team on Short Notice
When turning to Seidon for hiring, companies are able to staff a large number of IT positions quickly.
Retention Rate
Hires from Seidon stay with their projects at a high rate. This is due to a combination of factors: their fit with the role, our screening process, and our communications with each person, ensuring they stick around and feel like a team member, not just a contractor.
Conversion Rate
Clients find that that a large portion of Seidon’s hires are high-quality and worth converting to full time, helping preserve intellectual property.
Cost Savings
With our solutions, clients often realize cost savings versus their initial expectations.
We are dedicated to maximizing your investment in finding the right talent.
Seidon seamlessly bridges the gap between IT candidates and employers across many industries, ensuring successful placements on a global scale. Seidon’s industry knowledge means you don't need a decoder ring to find the right IT skills. No more sifting through countless resumes – Seidon delivers pre-qualified talent to your doorstep.